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How abaje Handles Your Personal Data

This Privacy Policy covers what data abaje collects when you create an account, make deposits via bKash, Nagad, or Rocket, and use our platform — and exactly how we protect it.

Account Data ProtectionPayment PrivacyYour Right to AccessCookie ControlsData Retention Policy

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PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Requests are handled through the channels below. We aim to respond to data-related queries within a reasonable timeframe, and we will let you know if we need more information to process your request.

Live Chat Start a live chat from your account dashboard for the quickest response on data access or correction requests.

Email Support Send your privacy request to our support email address found in the account help section — include your registered contact detail.

Account Help Centre The Help Centre in your account menu has a dedicated privacy request form for deletion, correction, and data-export queries.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at abaje. Every section below covers a specific part of our data practice — from cookies to account security — so you know exactly where your information goes and how long we keep it.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can manage cookie preferences from the settings menu in your account.

Account Security

Your account is protected by password hashing and OTP verification on login. We flag unusual access patterns — such as a new device or a different location — and may ask you to re-verify.

Data Retention

Active account data is held while your account is open. After closure, we retain records only as long as required by applicable financial and legal obligations, then delete them.

Requesting Changes

To update, export, or request deletion of your data, contact support via live chat or the privacy form in the Help Centre. We will confirm receipt and give you a timeline for the action.

What We Collect and Why

abaje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — name, contact information, and identity verification documents. When you transact through bKash, Nagad, or Rocket, we record transaction references and amounts to process your deposit or withdrawal and to meet

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our fraud-prevention obligations. We do not store your mobile wallet PIN or full wallet credentials. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and to understand how our platform performs on mobile.
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This data is used only for account management, payment processing, security monitoring, and improving the service. We do not sell your personal data to third parties. Sharing happens only where required by applicable law, with payment processors who handle your bKash, Nagad, or Rocket transactions, or
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with fraud-detection partners under strict data-processing agreements. Your data is held on servers with encryption in transit and at rest. Retention periods vary by data type: account records are kept for as long as your account is active and for a period after closure as required
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by applicable regulations; transaction logs follow the retention schedule set by relevant financial compliance rules. If you are in a jurisdiction where our service is not available, this policy still applies to any data we may have collected before you became ineligible.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about data, account privacy, and your rights as someone who uses our platform.

We collect your name, contact details, and identity verification documents at registration. After that, we log your transaction references when you deposit or withdraw via bKash, Nagad, or Rocket, and we record session data for security purposes.

We share data only with payment processors handling your bKash, Nagad, or Rocket transactions, fraud-detection partners under strict agreements, and where required by applicable law. We do not sell your data.

Contact our support team via live chat or the privacy request form in the Help Centre. Include your registered contact detail so we can verify your identity before processing the request.

We retain records for the period required by applicable financial and legal regulations after account closure. Once that period ends, your data is deleted from our systems.

You can submit a deletion request through the Help Centre privacy form. We will process it subject to any retention obligations under applicable law and confirm once the deletion is complete.

Access and eligibility depend on your local law and eligible regions. If our service is unavailable where you are, this policy still applies to any data we collected before you became ineligible.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How abaje Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy

01 What personal data does abaje collect when I open an account?

02 Does abaje share my data with third parties?

03 How can I access or correct the personal data abaje holds about me?

04 How long does abaje keep my data after I close my account?

05 Can I ask abaje to delete my account data entirely?

06 Does this Privacy Policy apply to me if the service is not available in my region?

Privacy Policy

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